Cloud customer service has built a complete set of intelligent service systems relying on the big data platform through cutting-edge technologies such as data mining, search, voice-to-text, natural language processing, and machine learning.
Project Summarization
Cloud customer service is an intelligent service platform with a problem as the core, which can provide standardized services for customers' issues by pre-configured business processes and recording various service records of the service process. Cloud customer service offers a standard guided problem-solving approach, which reduces the requirements for the business level of customer service personnel. Only the most basic business training is required for customer service personnel to start working. The unified and standard guided problem-solving process improves customer service personnel's service quality and speed, reduces manual interaction, improves manual service efficiency, and releases more human resources. And it solves the service differentiation problem caused by the different business levels of customer service personnel and achieves the effect that everyone is senior customer service.
The project construction brought social and economic value
It shortens the time for CS to answer user questions and helps CS locate knowledge base articles.
The provided robot interaction portal shares part of the labor cost.
The CS management is more straightforward, and the quality of visits and returns can be monitored.
Use the quality inspection platform to conduct regular service quality supervision to provide customers with better services, expand the customer base, and improve corporate efficiency.